Use Cases
What Converse Can Do For You
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Scheduling
Patient Scheduling
We can engage patients in scheduling conversations and take them from initial demo questions to a scheduled appointment with no human assistance.
Inbound Scheduling: set up SMS #s, engage with AI voice on phone tree, chat with patients on a web pop-up and email back from appointment requests
Outbound Scheduling: get patient information from lead-gen, referrals or website forms. Our agents will reach out by SMS, and phone to call, gather information and schedule
AI Provider Selection: we use a combination of patient information gathered from our conversations/referral documents/EHR and provider specifications to offer and book patients with the appropriate appointment. We can use variables such as: type of appointment requested, patient age, injury location, payor type, location, zip code...
Appointment Types: we can book new patients, returning patients, referred patients, reschedules, cancelations and a wide variety of procedure types. We can book into any EHR and Google Calendar.
Custom Questions
Multi-Channel
Inbound & Outbound
Smart Provider Selection
Document Acquisition and Sorting
We can acquire relevant patient documents from a wide variety of sources and correctly categorize, title, and put these documents in their proper place in the EHR.
Acquisition: We can create AI agents that contact patients, other doctor offices and stakeholders to retrieve imaging studies, medical histories, encounter notes and many other chart documents. We can also pull documents from 3rd party sites.
Categorize & Title: We can read these documents and title them based on the customization set by the practice. Our AI can also match these documents with patients in the EHR and sort them into the correct patient chart. We can even create tasks for care teams.
Acquisition: We can create AI agents that contact patients, other doctor offices and stakeholders to retrieve imaging studies, medical histories, encounter notes and many other chart documents. We can also pull documents from 3rd party sites.
Categorize & Title: We can read these documents and title them based on the customization set by the practice. Our AI can also match these documents with patients in the EHR and sort them into the correct patient chart. We can even create tasks for care teams.
Acquire documents from patients, other offices and stakeholders
Automations with 3rd party sites
Sort and place in correct chart with custom titles
Task creation for care teams
Assistance
Gather patient demographic information automatically by phone or SMS and place in EHR.
Contact patients months after their last encounter, check in on progress and book follow ups.
Engage patients on your website with custom AI agent that can reference treatments, injuries and answer information about the practice.
Multi-language appointment reminders at custom intervals.
Gather patient symptoms and medical history automatically by phone or SMS and place in EHR.
Provide patients with a 24/7 agent to answer basic information about the practice.
Automatically fill out surgery center bookings when patient is indicated for a procedure.
Follow up with patients and other offices on a medical clearance.
Contact patients by SMS to get insurance information for eligibility checks.
Interact with providers and patients on a medical records request and fulfill request properly.
Transcribe voicemails sent by patients and stakeholders. Place transcriptions and summaries in EHR and notify care teams.
Draft word document narratives for personal injury patients and worker's comp.
Draft RFAs for patients automatically after patient encounter.
Create custom letters-of-appeal per patient with appropriate guidelines.
Fill out Superbill automatically after patient encounter.